Refund & Exchange Policy

1. Handmade to Order

All our garments are handmade to order, crafted with care especially for you.
Because of this:

We do not offer refunds or exchanges for change of mind, wrong size, or custom variations.
Slight differences in print placement, stitching, or fabric tone are normal and part of each piece’s handmade charm — not considered faults.

2. Faulty or Damaged Items

We take great pride in our craftsmanship and want you to be happy with your purchase.
Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund if your item is faulty, damaged, or does not match its description.

If you receive a faulty or incorrect item:

Please get in touch with us within 7 days of receiving your order.
Include your order number, a brief description of the issue, and clear photos showing the problem.
We’ll assess your claim and provide a solution — repair, replacement, or refund — depending on the situation.

3. Returns Process

If a return is approved for a faulty item:

We will provide return instructions via email.
Items must be returned unworn, unwashed, and in original condition.
We will cover the return shipping cost for confirmed faulty products.
Refunds are issued using your original payment method within 5–10 business days of receiving the returned item.

4. Exchanges

As all items are made to order, we do not offer exchanges unless the product is confirmed to be faulty.
Please check our Size Guide carefully before ordering, or contact us if you need sizing advice before purchase.

5. Questions

If you have any questions or concerns about your order, please contact us at:
📧 lilyhana.madebyj@gmail.com